Reference

How a111 Handles Your Personal Information

This policy explains what data we collect when you use a111, how we store it, and what choices you have over it.

Account data kept secureJazzCash, Easypaisa, Raast payment details protectedNo data sold to third partiesYou can request your data at any timePakistan-eligible access only
a111 How a111 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Team online

Email Privacy Team

Send your data request or privacy concern to our support email. We aim to acknowledge every message and provide a substantive response within a reasonable period.

Live Chat on Mobile

Open the chat widget from your account dashboard on any device. Use it to ask about cookie settings, data access requests, or account data corrections quickly.

Account Settings Panel

Log into your a111 account and head to the settings section to review the data tied to your profile, update contact details, or flag a discrepancy in your payment records.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Payment Data Handling

JazzCash, Easypaisa and Raast transaction references are stored only as long as needed for your withdrawal history and account reconciliation. Raw wallet credentials are never retained after a transaction completes.

Cookie and Session Control

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is navigated. You can opt out of non-essential cookies through your browser settings at any time.

Account Security Measures

Login attempts from unrecognised devices trigger an OTP verification sent to your registered mobile number. This step protects your account wallet even if your password is compromised elsewhere.

Your Right to Request or Delete

You can ask us to provide a copy of the personal data we hold or request deletion of your account data. We process these requests subject to applicable legal retention rules in eligible regions.

Common Questions About Your Privacy

These are the questions we get asked most about how a111 handles personal data. If your question is not answered here, reach us through live chat or email and we will respond directly.

We collect your name, email address, mobile number and the payment method you choose — JazzCash, Easypaisa, Raast or bank transfer. Verification documents may also be requested to confirm your identity.

We store a reference tied to your transaction history, not your full wallet credentials. This lets us process withdrawals back to the same wallet without holding sensitive payment data longer than necessary.

Yes. Contact us via email or live chat with your account details and a data access request. We will compile and share what we hold, subject to identity verification and applicable regional rules.

Send a deletion request through the support email or live chat. We will remove your personal data from active systems after confirming your identity, retaining only what applicable rules require us to keep.

We do not sell your data. We share it only with service providers who process payments or maintain platform infrastructure, and only under data-handling agreements that restrict further use.

Session cookies keep you logged in and remember your preferences. Analytics cookies help us improve the platform. You can block or clear non-essential cookies any time through your phone or browser settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.